I am a POSI holder and have been since Sept 2021 - it is a great project and I believe in you.
However, I’m concerned a little at the lack of communication and transparency around certain issues and to be clear, none of these issues have affected me.
I’m mainly a lurker in Telegram and Discord, I’ve seen a number of people complaining around DPTP issues and lost funds. CS Tickets have been logged, mods have done well trying to assist but some users appear to wait days, with no reply to tickets and no funds returned. It is early days but without dealing with the problems head on, with a lack of communication, it creates a lack of trust in the product and the platform. I look to the leaders of the project to talk to us and tell us what is going on and what you are doing to fix it.
The handling of the decreasing token balances issue I think sets the gold standard for future issues, discord, telegram, Twitter and now the creation of this forum.
Please keep everyone informed, even when there are problems and even if it’s not news that people will want to hear.
Thank you for your continued support of the Position Exchange project. We value the trust and confidence you have placed in us, and we are committed to maintaining a high level of transparency and communication with our community.
We understand your concerns about the recent DPTP issues and lost funds. Our team is actively working to address these issues and ensure that all affected users receive prompt assistance and support. We are pleased to report that most of the stuck funds have been resolved and we are currently working on a few manual cases. We are confident that these remaining cases will be resolved soon.
We apologize for any delays in response times and would like to assure you that we are continuously working to improve our customer service processes to provide the best possible support to our community.
Regarding the decreasing token balances issue, we appreciate the constructive feedback and will continue to strive towards a more open and transparent approach in our communications.
Thank you again for your support and we look forward to keeping you informed on the latest developments and initiatives at Position Exchange.
@justin It’s been 16 days since I wrote this mail - about the importance of communication.
Just go in Discord and see the various posts to see that people are frustrated. Stuck funds, a 3-4 days maintenance period. The mods are doing a great job but they have both arms tied behind their backs because they rely on info from you and the dev team and they simply dont have it.
@justin Another 16 days and it’s very uncomfortable spending time in Telegram and Discord. Still DPTP issues since the updates, no liquidity and still people not happy with how their tickets have been handled - a real sense that some lack of trust in the platform.
Still, your mods do an amazing job fighting the unhappy people but you and the core dev team are hiding and it’s harmful to the great POSI project.
Traders on the platform need answers, trust is eroding and as the leader, you need to rise up and be transparent with whatever is going on in the background, please! It’s the not knowing that is hurting people the most.